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FAQ's


Local Pickup
This option is available 7 days a week (with the exception of some weekends/holidays). Once your order is ready for pick up you, you will receive a notification email. Please email me the NIGHT before you would like to pick up your order so I can ensure it is ready for you. This option is a contactless option not curb-side, your order will be waiting for you at the front door. If for some reason you do not see your package outside please knock or send me an email. If you are unable to make your prearranged pick up time your order will be brought back inside. Please send me an email to arrange the next time you are available to pick it up.

 

Shipping
All orders are shipped within 3 business days.

Typical Delivery Times:
Lower Mainland: 2-5 business days
Rest of Canada: 5-10 business days
United States: 7-10 business days

 

Untracked Letter-mail: * no insurance, timeline or guarantee for this option*

 

Exchanges Only
If you are not completely satisfied with your pieces, please contact www.shopzoels@gmail.com for an exchange within 5 days of receipt. Jewelry must be in ORIGINAL/UNWORN condition.

**All return & shipping/handling charges will be the responsibility of the customer**

**Sale/Clearance items are final sale**

 

 

Top Quality

Only the best products showcased in our shop. All products are worn and loved by us before they find homes with you!

Exceptional Customer Service

We treat all of our customers like family and strive to always ensure your absolute satisfaction.

Female Owned

This small business was envisioned and executed by a one woman show looking to empower and collaborate with other female businesses and artists.