Shipping
All orders are shipped within 3 business days.
Typical Delivery Times:
Lower Mainland: 2-5 business days
Rest of Canada: 5-10 business days
United States: 7-10 business days
Untracked Letter-mail: * no insurance, timeline or guarantee for this option*
Exchanges Only
If you are not completely satisfied with your pieces, please contact www.shopzoels@gmail.com for an exchange within 7 days of receipt. Jewelry must be in ORIGINAL/UNWORN condition.
**All return & shipping/handling charges will be the responsibility of the customer**
**Sale/Clearance items are final sale**
WELCOME BFF DISCOUNT
This discount cannot be combined with any other discount code or store sale
More Frequently Asked Questions:
1. What types of metals do you carry?
All our welcome! Though I do carry all types of metals, you can predominately find Gold-Filled, Sterling Silver and Stainless Steel.
2. What are the differences between metals?
Great question, please visit our "So You Want This Love to Last Blog which covers just this!
https://shopzoel.com/pages/so-you-want-this-love-to-last
3. Do you offer Local Pick-up?
Yes I sure do. Pick-up is in Pitt Meadows.
4. Can I return my items?
Within the first 7 days of your purchase you can contact shopzoels@gmail.com to exchange unworn/undamaged product. All return shipping costs will be the responsibility of the customer. Please see our Exchanges Page for full details
5. Do you do repairs?
Unfortunately I can not offer repairs as the pieces in the boutique are made by various artists that I work with to curate specific collections. If your jewelry has quality concerns within the first 7 days please contact shopzoels@gmail.com.
*Anything after the exchange period has passed is non exchangeable/non refundable. If there are any quality issues/manufacturer defects that fall outside of the 7 days, please contact shopzoels@gmail.com *
If you have any questions or concerns about the repair/damage policy please email shopzoels@gmail.com
6. Can I mix and match items? (ex. change the chain on a necklace to pair with a pendant)
Each piece has been selected to be carried in the shop as a complete unit and as such cannot be mixed.